New Life Chapel is committed to providing you with the best possible customer service experience. New Life Chapel is bound by the Privacy Act 1988 (Cth), which sets out a number of principles concerning the privacy of individuals.
Collection of your personal information
There are many aspects of the site which can be viewed without providing personal information, however, for any login or account customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password.
Sharing of your personal information
We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. New Life Chapel takes reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.
Use of your personal information
For each visitor to reach the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalised content to you while you are at this Site.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.
Accessing Your Personal Information
You have a right to access your personal information, subject to exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons. New Life Chapel reserves the right to charge a fee for searching for, and providing access to, your information on a per request basis.
ONLINE STORE REFUNDS & RETURNS POLICY
What is your returns policy?
New Life Chapel offers free returns for 14 days from the date you received your order.
Here are our rules for returns:
Items were not marked as “Final Sale”or "Clearance" at the time of purchase.
Item(s) must be unworn, undamaged and unused with the original packing intact (where applicable).
Item(s) must be in the original packaging which must be in original condition.
Original shipping charges are non-refundable.
If your purchased item is found to be damaged upon taking delivery/ownership, you will need to provide notice within 24 hours to New Life Chapel via the email address below and a replacement product will be offered.
If your item matches all of these conditions, you can lodge a return request by emailing us at firstname.lastname@example.org and we will respond with details on how best to return your item.
Can I return Sale items?
Yes, you can return sale items unless the product is marked as "Final sale" (subject to the Australian Consumer Law). We will always let you know if a particular sale or promotion excludes returns on the product page.
Post: Attn: Privacy New Life Chapel,
158 De Kerilleau Drive, Wodonga, VIC 3690